Your Success is Our Priority

 

Get more out of your Accuris solutions by working with our experts

“Great instructor, great classes. Excellent training!”

Global Aerospace Company

“The instructor was clear and engaging. I appreciated his openness to questions and how he explained. The training was well-organized and informative. I gained valuable insights and appreciate the practical approach.”

Oil & Gas Company

“The trainer spoke of real work-site scenarios, which makes it easier to understand the material.”

Diversified Construction Company

Explore the benefits of Enterprise Support

We offer a range of services not available through other providers
Plan Benefits
Contact Options
Coverage
Access to Accuris Customer Academy
Priority Support
Dedicated Support Team
User list audit
Tailored success plan
Custom access webpage developement and maintenance
Onboarding for new users
Usage reviews and health checks
Monthly alignment calls
Business reviews
Tailored virtual training
Customized training materials
Onsite training
Standard Support
Online, Phone
10 x 5 (M-F, 8am-6pm, your local time)
Included
Users removed upon request
Basic resources in product
Basic resources in product
1 session per year, (additional sessions for fee)
Basic materials in academy
Enterprise Support
Online, Dedicated Phone Team
24x6
Included
High priority que placement
Priority escalations
Proactive monitoring
Designated specialist assigned
Complete user management
Comprehensive, goal-oriented success planning
Available
Personalized onboarding experience
Detailed usage analytics and health assesments
Regular alignment calls to review progress
In-depth business reviews with actionable insights
Up to 8 sessions per year
Advanced, customized training materials
Available upon request for additional fee
Contact Options
Coverage
Access to Accuris Customer Academy
Priority Support
Dedicated Support Team
User list audit
Tailored success plan
Custom access webpage developement and maintenance
Onboarding for new users
Usage reviews and health checks
Monthly alignment calls
Business reviews
Tailored virtual training
Customized training materials
Onsite training
Standard Support
Online, Phone
10 x 5 (M-F, 8am-6pm, your local time)
Included
Users removed upon request
Basic resources in product
Basic resources in product
1 session per year, (additional sessions for fee)
Basic materials in academy
Enterprise Support
Online, Dedicated Phone Team
24x6
Included
High priority que placement
Priority escalations
Proactive monitoring
Designated specialist assigned
Complete user management
Comprehensive, goal-oriented success planning
Available
Personalized onboarding experience
Detailed usage analytics and health assesments
Regular alignment calls to review progress
In-depth business reviews with actionable insights
Up to 8 sessions per year
Advanced, customized training materials
Available upon request for additional fee

Our Support Services

Dedicated Customer Support Enterprise support services include:

Accelerated Onboarding

Accuris serves as your trusted advisor to ensure your users are trained and supported along the way. We work with you to provide:

  • Program goals and expectations
  • Customized onboarding communications
  • User training and enablement
  • Comprehensive monitoring of adoption and health

Proactive Support

We learn your business and provide tailored support services, including:

 

  • Success plans to maximize your ROI
  • Custom web pages for easy product access
  • Quick and simple onboarding
  • Onboard new users or expansions
  • Data-backed recommendations to maximize your subscription

Knowledge Transfer

We offer comprehensive training solutions tailored to your needs, including:

 

  • Virtual user-training series
  • Onsite training and workshops
  • Product certification programs
  • Data-driven training analysis

Fast Resolution

Get access to a global team of experts, who provide:

 

  • 24 hour global coverage
  • A dedicated support line for immediate access
  • Priority-based placement and escalations

Revolutionize Your Workflow.

Accuris Unleashes the AI Expertise to Power Unmatched Efficiency Insight.