Interested in
Single Sign-On?
Enable Single Sign-On (SSO) at no cost. Submit your onboarding request and our technical team will contact you to review your requirements and guide next steps.
We’re here to help – to submit a case, please fill out the form on this page and you will be contacted by a representative.
For support by phone, please call one of our toll-free regional numbers below to speak with a representative.
AMERICAS
+1 800 332 6077
ASIA PACIFIC (APAC)
+60 4 296 1124
EUROPE, MIDDLE EAST & AFRICA (EMEA)
+44 0 203 367 0680
See some of our
common issues.
What can we help you with today?
For more than 60 years, leading R&D and engineering-intensive organizations have relied on us to mitigate risk, increase their efficiency, and accelerate the pace of complex projects and breakthrough innovations within their organizations.
Professional services team assists with implementation planning, PLM/ALM/ERP integrations, custom workflow configuration, and team training to ensure successful deployment.
What you get:
Comprehensive training programs ensure your team maximizes Accuris capabilities from day one, with ongoing education as new features release.
What you get:
โ
All Systems Operational
Check real-time system status and view scheduled maintenance updates for all Accuris products and services.
Self Help
Why do we get the Complete/Incomplete access message?
Itโs likely that users may be attempting to register through an incorrect link or method.
To grant access to a new or partially registered user, they will need your correct company registration link specific to your organizationโs subscription as it is essential for successful access to the Engineering Workbench platform.
To help resolve this efficiently, we recommend the following steps:
Please ensure that any new or partially registered user is provided with a copy of the Welcome Letter. This letter contains the correct registration link
Once the user completes their registration via this link, access should be granted without issue.
For convenience, we also suggest bookmarking the Main Menu page for ongoing access to the platform.
For greater visibility and ease of access, you may also consider hosting the letter or the registration link on your internal intranet or knowledge base, where it can be easily accessed by relevant team members.
How do I reset my password?
Please refer to the below steps in order to resolve your login error:-
Note: Please click on “Forgot Password” and create a new one if you encounter an error “The organizational email address or password was not found”
How do I switch between accounts?
On the Main Menu, you will find a change account button for you to swap between sub accounts.
End User: How do I add content?
To add additional content to your existing subscription, please locate the relevant document and click the ‘Request Access‘ button. This will submit your request directly to your Administrator for review.
Your Administrator will then initiate a request for subscription pricing with our quotation team. You can track the status of your request under the ‘My Requests‘ section.
End User: How do I check the status of a pending request?
Log into your Engineering Workbench Subscription account.
On the top right-hand side of the main page
Click on: Your Name
Click on: My Requests
End User: How do I become an Admin?
Please note: Admin privileges can only be granted after a user has successfully completed registration.
If you require Admin rights, please submit a request to our Customer Care Team titled “Admin Role Privileges” once the relevant users have registered, and we will assign the necessary permissions.
Admin: How do I enable Admin rights to another user?
Log into your Engineering Workbench Subscription account.
Click on: Administrator (located on the lefthand side)
Click on: Administrators
Choose a User and Grant Administrative Access by clicking on the appropriate roles.
TIP: You may click on the (i) icon for descriptions of each role
Admin: How do I add content?
To add additional content to your existing subscription, please locate the relevant document and click the ‘Add to Collection‘ button.
This action will send your request directly to our Quotations Team. They will review your requirements, prepare a quote, and send it to you for approval. Typically, this process takes up to 24 hours. However, if a quote is required from the publisher, please allow 1โ2 business days due to a recent increase in demand.
Admin: How do I check the status of a pending request?
Log into your Engineering Workbench Subscription account.
Click on: Administrator (located on the lefthand side)
Click on: Requests
Click on: Add to Collection
This will send your request directly to our Quotations team for review where they will review your requirements, put together a quotation to have these added to your subscription and send you these details for you to then either accept or decline.
Admin: How long does it take for a quote?
Pricing usually within 24 hours however please note that if we have to get a quote directly from the publisher then it normally takes between 1 or 2 days
Admin: How do I check the status of a pending request?
Log into your Engineering Workbench Subscription account.
Click on: Administrator (located on the lefthand side)
Click on: Requests (you will immediately see a number in orange, which will indicate the number of open requests)
To avoid having to remember to log in and check, you can ensure you are automatically updated via email when a new requests come in;
Click on: Set Notifications
Select desired โSend notificationsโ option โ either immediately or on a schedule.
Admin: How do I approve/reject a pending request?
Log into your Engineering Workbench Subscription account.
Click on: Administrator (located on the lefthand side)
Click on: Custom Collections
Click on the request status
Under the Status column (located on the far right of the table)
Click on: Priced
Click on: Accept Price or Cancel Quote
Here you can see the requestors justification submitted and you may respond to the request.
Simply enter your response under ‘Your comments’, ensuring to tick the email user box – this way the requestor will receive an email notification with your comments.
NOTE: You can choose to close the request or leave as open at this stage.
Enable Single Sign-On (SSO) at no cost. Submit your onboarding request and our technical team will contact you to review your requirements and guide next steps.