Your Success is Our Priority

Get more out of your Accuris solutions by working with our experts

“Kaylyn’s calm demeanor and smooth teaching style created a welcoming learning environment. She also was extremely knowledgeable and accommodating to the students staying behind after the class to answer questions. One of the best-guided periods of instruction I’ve attended in some time. Keep up the good work!”

John Crane Lemco

“Instruction was very effective in covering training in a logical and succinct manner. I was able to follow along and ask questions along the way. I feel very confident in navigating the tool, and I’m very impressed with its capabilities. Additionally, his bilingual capabilities were fantastic!”

Woodside Energy Ltd.

“The instructor was fully knowledgeable on the subject, was proactive in anticipating questions, and was already pursuing improvements necessary to meet our needs. Due to the thoroughness of preparation and collaborative attitude of the instructor, this was one of the more positive online training sessions I have ever experienced. Thumbs up for Kaylyn!”

SSOE Group

“Frankie was incredibly knowledgeable and was able to answer all of my questions quickly and completely. Frankie is a great presenter who speaks clearly and made following along engaging and easy. I enjoyed the use of relevant examples and how Frankie was able to mold the training session to relatable topics in real-time to make for a very engaging training session.”

Leonardo Global Solutions Spa

“Excellent session and went above and beyond a simple training session, great discussion. Very easy-going environment and everyone able to have a voice! Well done Katherine.”

Rheinmetall BAE Systems Land Limited

“Very elaborative and clear, backed with actual usage experience. Very engaging.”

Cummins Inc.

“We had a good discussion in the session. Sathya’s response throughout the session was fantastic. I would recommend these sessions and the instructor to all my colleagues who would start using this tool.”

Collins Aerospace

“The instructor is very friendly and cooperative, and I appreciate the time and effort he dedicated to make this a very beneficial session. I liked the fact that this session had a friendly atmosphere and the instructor was very welcoming to questions and comments while still being able to go straight to the point, so no time was wasted and every minute spent was useful.”

EWA Electricity and Water Authority

“Very, very knowledgeable about the tools. Very thorough job. I’ve been using this tool for a while and was very enlightened by the capabilities that I did not know were there.”

Lockheed Martin Corporation

“I’ve had a few trainings with Tim and Amy; they are very knowledgeable and friendly. They make the training very casual and comfortable. Very glad I took the trainings—it helped me with a part of my job I have been struggling with.”

The Boeing Company

“The trainer spoke of real work-site scenarios, which makes it easier to understand the material.”

Diversified Construction Company

“The instructor was clear and engaging. I appreciated his openness to questions and how he explained. The training was well-organized and informative. I gained valuable insights and appreciate the practical approach.”

Oil & Gas Company

“Great instructor, great classes. Excellent training!”

Global Aerospace Company

Tailored Training and Support with EWB Consulting

Interested in a dedicated support consultant, small-group trainings and consulting services for Engineering Workbench? Learn more about EWB Consulting, which connects your business with an EWB expert experienced in engineering processes and standards applications.

Explore the benefits of Enterprise Support

We offer a range of services not available through other providers
Plan Benefits
Standard Support
Enterprise Support
Contact Channels
Online, Phone
Online, Dedicated Phone Line
Coverage
10 x 5 (M-F, 8am-6pm, your local time)
24x6
Access to Accuris Customer Academy
Included
Included
Priority Support
-
High priority queue placement
Priority escalations
Proactive monitoring
Dedicated Support Team
-
Designated specialist assigned
User list audit
Users removed upon request
Complete user list management
Tailored success plan
-
Comprehensive, goal-oriented success planning
Custom access webpage development and maintenance
-
Available
Onboarding for new users
Basic resources in product
Personalized onboarding experience
Usage reviews and health checks
Basic reports in product
Detailed usage analytics and health assessments
Monthly alignment calls
-
Regular alignment calls to review progress
Business reviews
-
In-depth business reviews with actionable insights
Tailored virtual training
1 session per year, (additional sessions for fee)
Up to 8 sessions per year
Customized training materials
Basic materials in academy
Advanced, customized training materials
Onsite training
-
Available upon request for additional fee

Our Support Services

Dedicated Customer Support Enterprise support services include

Accelerated Onboarding

Accuris serves as your trusted advisor to ensure your users are trained and supported along the way. We work with you to provide:

  • Program goals and expectations
  • Customized onboarding communications
  • User training and enablement
  • Comprehensive monitoring of adoption and health

Proactive Support

We learn your business and provide tailored support services, including:

  • Success plans to maximize your ROI
  • Custom web pages for easy product access
  • Quick and simple onboarding
  • Onboard new users or expansions
  • Data-backed recommendations to maximize your subscription

Knowledge Transfer

We offer comprehensive training solutions tailored to your needs, including:

  • Virtual user-training series
  • Onsite training and workshops
  • Product certification programs
  • Data-driven training analysis

Fast Resolution

Get access to a global team of experts, who provide:
  • 24 hour global coverage
  • A dedicated support line for immediate access
  • Priority-based placement and escalations

Revolutionize Your Workflow.

Accuris Unleashes the AI Expertise to Power Unmatched Efficiency Insight.