Your Success is Our Priority
Get more out of your Accuris solutions by working with our experts
“Great instructor, great classes. Excellent training!”
Global Aerospace Company
“The instructor was clear and engaging. I appreciated his openness to questions and how he explained. The training was well-organized and informative. I gained valuable insights and appreciate the practical approach.”
Oil & Gas Company
“The trainer spoke of real work-site scenarios, which makes it easier to understand the material.”
Diversified Construction Company
Tailored Training and Support with EWB Consulting
Interested in a dedicated support consultant, small-group trainings and consulting services for Engineering Workbench? Learn more about EWB Consulting, which connects your business with an EWB expert experienced in engineering processes and standards applications.
Explore the benefits of Enterprise Support
We offer a range of services not available through other providers
Plan Benefits
Standard Support
Enterprise Support
Contact Channels
Online, Phone
Online, Dedicated Phone Line
Coverage
10 x 5 (M-F, 8am-6pm, your local time)
24x6
Access to Accuris Customer Academy
Included
Included
Priority Support
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High priority queue placement
Priority escalations
Proactive monitoring
Priority escalations
Proactive monitoring
Dedicated Support Team
-
Designated specialist assigned
User list audit
Users removed upon request
Complete user list management
Tailored success plan
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Comprehensive, goal-oriented success planning
Custom access webpage development and maintenance
-
Available
Onboarding for new users
Basic resources in product
Personalized onboarding experience
Usage reviews and health checks
Basic reports in product
Detailed usage analytics and health assessments
Monthly alignment calls
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Regular alignment calls to review progress
Business reviews
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In-depth business reviews with actionable insights
Tailored virtual training
1 session per year, (additional sessions for fee)
Up to 8 sessions per year
Customized training materials
Basic materials in academy
Advanced, customized training materials
Onsite training
-
Available upon request for additional fee
Our Support Services
Dedicated Customer Support Enterprise support services include
Accelerated Onboarding
Accuris serves as your trusted advisor to ensure your users are trained and supported along the way. We work with you to provide:
- Program goals and expectations
- Customized onboarding communications
- User training and enablement
- Comprehensive monitoring of adoption and health
Proactive Support
We learn your business and provide tailored support services, including:
- Success plans to maximize your ROI
- Custom web pages for easy product access
- Quick and simple onboarding
- Onboard new users or expansions
- Data-backed recommendations to maximize your subscription
Knowledge Transfer
We offer comprehensive training solutions tailored to your needs, including:
- Virtual user-training series
- Onsite training and workshops
- Product certification programs
- Data-driven training analysis
Fast Resolution
Get access to a global team of experts, who provide:
- 24 hour global coverage
- A dedicated support line for immediate access
- Priority-based placement and escalations
Revolutionize Your Workflow.
Accuris Unleashes the AI Expertise to Power Unmatched Efficiency Insight.